FAQ's

Hello, thank you for considering a purchase.  Please do contact me if your query is not covered below.

WHAT METHOD OF PAYMENT DUE YOU ACCEPT?

I accept UK and international payment, via bank transfer in Pound Sterling, GBP.

CAN I PAY IN INSTALMENTS?

Yes, we can discuss interest free, monthly instalments.  The cost of shipping, will be added to the final instalment invoice.  Once full payment is received, your artwork will be shipped.

 

HOW WILL MY ARTWORK/S BE SHIPPED?

Artworks are shipped within 1-2 weeks, following receipt of payment.  Small paintings are shipped flat, securely packaged with protective acid free glassine paper and with recycled materials where possible.  I use a fine art shipper for larger paintings.  All prices exclude shipping, unless mentioned in the description.  The shipping fee will be calculated at the time of purchase and will include the cost of packing materials.  I can deliver paintings locally, free of charge.

Due to the current climate, please note there may be delays and some international shipments can take several weeks.  

 

I AM AN INTERNATIONAL BUYER, WHO PAYS THE CUSTOMS, TAXES & DUTY CHARGES?

I am unable to control any customs, taxes or duty charges which arise, these are all fully payable by you, the purchaser.  Please check charges in the country of delivery, before purchase.

WHAT IS YOUR REFUND POLICY?

UK PURCHASES

If you are unhappy with an artwork, please contact me within 7 days of receipt to discuss.  To date, I have not had any returns, as I try to be as clear as possible about the look of the artwork, ensuring all photographs of my art are true to life.  Please note, colour variations may occur from onscreen monitor to monitor.  You are always welcome to request more images prior to purchase.  

For a UK return, the responsibility for the return shipment would be yours.  This would include packing the artwork, organising the same shipment service in which the artwork was sent and paying for all costs.  Providing the artwork arrives undamaged, a full refund will be given for the artwork only, all refunds are minus outgoing and return UK shipment costs.

On the rare occasion, an artwork could become damaged through the shipment process, please email me at aisha@aishabridgman.com within 7 days of the artwork’s arrival, with supporting images of the damage.  

 

INTERNATIONAL PURCHASES

All shipped artworks sent outside of the UK are exempt from refunds.  

 

SHOULD I FRAME MY PAINTING?

In my experience, some clients like to leave their canvas paintings unframed, particularly if they have bought larger paintings.  Clients who have opted to frame their paintings, tend to choose something to compliment their decor, as well as the artwork, so it is very much personal taste.  Affordable frames can be bought online, or a local framer can make a bespoke one for you.  I recommend framing and glazing (adding glass) to works on paper and cardboard, particularly if they involve oil pastel.  Glass helps to prevent smudging and protects the work from dust.

 

You can see examples of sold paintings and how clients have chosen to frame their paintings on my testimonials page.  Floater frames, where there is a slight gap between the artwork and frame, appear to be a popular choice for contemporary paintings.

HOW SHOULD I HANG MY PAINTING?

All artworks should not be hung in direct sunlight.  Canvas paintings are sold ready to hang, using the wire or cord attached at the back.  Paintings on canvas or wood panel, with a wider depth, also have the option of being self standing and can be displayed on a shelf.