WHAT METHOD OF PAYMENT DUE YOU ACCEPT?
I accept UK and international payment, via bank transfer in Pound Sterling, GBP.
HOW WILL MY ARTWORK/S BE SHIPPED?
Artworks are shipped within 1-2 weeks, following receipt of payment. Small paintings are shipped flat, securely packaged with protective acid free glassine paper and with recycled materials where possible. I use a fine art shipper for larger paintings. The shipping fee will be calculated at the time of purchase and will include the cost of packing materials. I can deliver paintings locally, free of charge.
Due to the current climate, please note there may be delays and some international shipments can take several weeks.
I AM AN INTERNATIONAL BUYER, WHO PAYS THE CUSTOMS, TAXES & DUTY CHARGES?
I am unable to control any customs, taxes or duty charges which arise, these are all fully payable by you, the purchaser. Please check charges in the country of delivery, before purchase.
WHAT IS YOUR REFUND POLICY?
If you are unhappy with an artwork, please contact me within 7 days of receipt to discuss. To date, I have not had any returns, as I try to be as clear as possible about the look of the artwork, ensuring all photographs of my art are true to life. Please note, colour variations may occur from onscreen monitor to monitor. You are always welcome to request more images prior to purchase.
For a UK return, the responsibility for the return shipment would be yours. This would include packing the artwork, organising the same shipment service in which the artwork was sent and paying for all costs. Providing the artwork arrives undamaged, a full refund will be given for the artwork only, all refunds are minus outgoing and return UK shipment costs.
On the rare occasion, an artwork could become damaged through the shipment process, please email me at firstname.lastname@example.org within 7 days of the artwork’s arrival, with supporting images of the damage.
All shipped artworks sent outside of the UK are exempt from refunds.
SHOULD I FRAME MY PAINTING?
This is personal choice. Some clients like to leave their canvas paintings unframed, some opt to frame them, choosing a style or colour to compliment their decor. I would recommend framing and glazing (adding glass) to works on paper and cardboard, particularly if they involve oil pastel. Glass helps to prevent smudging and protects the work from dust. Affordable frames can be bought online, or a local framer can make a bespoke one for you.
You can see examples of sold paintings and how clients have chosen to frame their paintings on my testimonials page. Floater frames, where there is a slight gap between the artwork and frame, appear to be a popular choice for contemporary paintings.
HOW SHOULD I HANG MY PAINTING?
Using the wire or cord attached at the back. If the canvas or wood panel has a wider depth, there is also the option for the artwork to be self standing and displayed on a shelf or mantle piece. All artworks should not be hung in direct sunlight.